Terms and Conditions
Terms and conditions of sale on Yoprint.io
Purchases made on Yoprint.io (the “Site”) are regulated by the following Terms & Conditions (the “Conditions”).
The user accepts the Conditions without any limitations or reservations.
The site belongs to Yoprint.io Subject to management and coordination by United Wings Projects & Technology LLC based in Ghala Al Sanaiah, Bousher, Muscat, Oman P.O. Box 389. United Wings Projects & Technology LLC is legally setup in Oman.
1. Services offered by the site
1.1 The Website provides web-to-print services (collectively referred to as the “Services”), including customised printing of documents in various formats and on various materials (the "Products") with home delivery solely within the territory of Oman. Unless specified otherwise, these Conditions apply to all Services offered by Yoprint.io, where compatible. The provision of Services may be entrusted by Yoprint.io to third-party subcontractors or sub suppliers.
1.2 To access the Services, Users must register on the Website in the designated My Account area. During the registration process, Users will be asked to specify if they intend to register and therefore make purchases as a company, as a sole trader/freelance professional, as an individual or as an association, specifying the User’s nationality. Only purchases of Services made by Users as individuals will be subject to the consumer law in force in the country of the User’s place of residence or legal domicile. Otherwise Oman is our country of domicile and governing law is the local law.
1.3 All final product prices displayed on the Website are given in Oman Riyals and can be viewed with or without VAT, depending on the registration type. The prices of the Services are subject to periodic changes and variations. Shipping costs are considered to be included in the price for certain Products and offers. For all other Products, shipping costs are to be paid by the User or indicated seperaley.
2. Product selection and purchasing method
2.1 The information and details given on the Website should not be considered as offers: they are simply an invitation to Users to do business by sending purchase orders. The proposal to purchase Products is formulated by the User at the moment the order form is sent in electronic format at the end of the procedure provided by the Website and described below.
2.2 After being authenticated, the User will be able to proceed with the selection of Products as described in the appropriate sections, by selecting them individually, customising them, and adding the required quantity to the shopping basket. Some images may be provided for information purposes only and may differ from the appearance of the delivered Product.
2.3 Unless the User opts for images or designs suggested by Yoprint.io for certain Products, once the order has been confirmed and the payment has been completed (with the exception of cash on delivery and bank transfer payment options), the User will be asked to complete the order by uploading the file/artwork they wish to print in the “Upload Area”.
2.4 The user remains solely responsible for verifying the content, spelling and artwork of the uploaded files.
2.5 After selecting the desired items, an order checkout screen will be displayed showing the costs and total order value for all the Products and/or Services selected.
2.6 Once the order has been sent, the User will receive an order confirmation that describes the type of Products ordered, the price of each Product, the corresponding taxes, the shipping costs and the payment method chosen. The contract is considered concluded and binding when Yoprint.io sends the order confirmation to the User at the email address s/he provided when registering on the Website.
2.7 Yoprint.io reserves the right, at its sole discretion, to refuse any order. The reasons for this may include (without limitation):
- the information provided by the User when filling in the order form being incomplete or incorrect;
- the User not meeting the requirements for the terms of payment;
- the Products ordered not being available.
In the examples listed above, Yoprint.io will inform the User by email that the order proposal was not accepted (in full or in part), specifying the reasons for the non-acceptance, and that the contract was not therefore concluded. In this case, Yoprint.io will reimburse to the User any sums the User has already paid.
2.8 The contract will be archived, with access provided to the User.
2.9 Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
3. Payments and uploading of content
3.1 Users can purchase Services online and make payments using the payment methods indicated on the Website, by following the instructions provided for their chosen payment method.
The information required for payment will be forwarded using cryptographic protocols to the payment institution entrusted by Yoprint.io with the processing of remote electronic payments, without any third party being able to access the information. Full or partial payments must be made in advance, and only once the payment has been made and a "print-ready" file has been uploaded by the User will the selected items will be sent for production.
We accept payments online using Visa and MasterCard or any Oman bank issued credit/debit card in Omani Rial(OMR).
The cardholder must retain a copy of transaction records and Merchant policies and rules.
3.2 For payments via bank transfer, production will begin only after payment is received, and as a result, delivery may be delayed by 2-3 days, in addition to the time needed for printing and shipping the items. For this payment method, the order number must be entered in the payment reference section so the transaction can be identified.
For payments made using cash on delivery, the order will pass directly to the production stage once a "print-ready" file has been uploaded. This payment method therefore has no bearing on delivery times. The invoicing of the purchased goods will take place during the shipment stage. Yoprint.io reserves the right, at any time, having evaluated at its own discretion the circumstances of each case, not to accept this payment method. In this case, the User will be contacted immediately to agree on a new payment method.
Partial payment orders authorized by Yoprint.io will be proceeded to the printing as the customer acknowledge the order and confirm the graphic files presented by Yoprint.io. Once the printing starts, there is no way to reverse the procedure and the customer is bound to pay the balance payment ( Total order amount minus partial payment ) as the printed material is customized products to the customer. In case the customer fail to pay the balance for completed prints, Yoprint.io has legal rights to claim the balance payment.
3.3 The invoice will be made available to the User in a dedicated section of the My Account area: it is the responsibility of the User to access this area, print the document and store it in accordance with applicable legislation. User is responsible for maintaining the confidentiality of his account.
4. User responsibility for uploaded content
4.1 The selection of content and images to be printed, as well the obtaining of authorization for their reproduction, where necessary, is the sole responsibility of Users. Yoprint.io will not under any circumstances check content, apart from aspects related to the technical specifications and the artwork’s compatibility with the required specifications.
4.2 Yoprint.io cannot in any way be held liable for the unauthorized use of images by Users or for any breach of third-party rights relating to them.
The User therefore releases, indemnifies and holds harmless Yoprint.io from any liability towards third parties for breach of intellectual property rights, damage to image, honor, decorum, moral integrity or any monetary or non-monetary damage resulting from the printing of images and content uploaded by the user.
4.3 Yoprint.io reserves the right, at any time, to stop any order which clearly breaches the intellectual property rights of third parties or which is defamatory, violent or otherwise contrary to public law and decency.
5. Automatic checking of uploaded files
5.1 Yoprint.io's system automatically checks compatibility with regards to the format, dimensions, resolution and the presence of non-embedded fonts, checks the fonts and their conversion into paths, checks for any white overprinting or knockout, and converts Pantone colours to the best profile for the print requested (the system does not indicate Pantone colours present in the file, but converts them directly to CYMK).
5.2 If the file is not compliant, the system will block the order. In this case, the User will be advised immediately via email and asked to upload a new file, with a resulting delay in the delivery date.
If the system does not reveal any problems, the file will automatically be sent for production.
6. Professional check of uploaded files
6.1 At the request of the User, for an additional fee, by selecting the “File Check” option the graphical and aesthetic aspects of the file can be checked by Yoprint.io.
If Users select this option, Yoprint.io will proceed to check: the division of the artwork into layers, cut-to-shape paths, safety margins, the distance of the graphic elements from the edge of the print, front and back orientation, whether the .pdf file matches the specific requirements for magazines and/or catalogues (spine width, number of pages and cover files), and whether the graphic settings are correct if the print requires folding.
Please note that the professional file check does not include an exhaustive layout check, spell check or checking for any photos missing inside magazines, catalogues or books.
7. Delivery and shipping times
7.1 The Services are only available for delivery within the territory of Oman; the Services therefore cannot be used for deliveries outside this territory.
7.2 The Products will be delivered on the dates selected by the User when ordering.
7.3 As the sales process also involves shipping, the delivery times provide an indication only and are not guaranteed since, regardless of the payment made by the User, they depend on the delivery performance of third parties, such as couriers, and are calculated from the completion of the order, in other words, once the file has been uploaded and the confirmation message has been received. Delivery dates are valid for most parts of any given country. Islands and more remote areas could require two or more additional working days.
7.4 The order will not be considered complete until the moment the file has been uploaded by the User and the corresponding payment has been made. If the User does not upload the file within 15 days of the order date, the order will be cancelled. In the event of a non-compliant file, the order will be cancelled if the file is not replaced within 15 days.
If an order is cancelled for reasons attributable to the User, Yoprint.io will apply a penalty of OMR 5.000 to cover the administration costs incurred in handling the order.
7.5 Notwithstanding that set out in paragraph 7.3 above, shipping and delivery will be carried out within the times selected when ordering on the condition that the purchase order is completed by 15:00 of the same day. Files or payment confirmation received after 17:00 will be considered to have been sent on the following working day.
Deliveries cannot be made to trade fairs.
Working days are classed as Sunday to Thursday except for Oman National holidays.
7.6 Under no circumstance will Yoprint.io be held liable for any damages caused by a late delivery, which is carried out by couriers that are third parties external to Yoprint.io.
7.7 Risks relating to Products are passed to the User at the moment the Products are handed over to the courier.
8. Right of withdrawal
8.1 Users qualifying as consumers have the right to withdraw from the contract, without penalties and without giving a reason, no later than 14 days after receiving the Products (or, in the case of multiple goods ordered through a single Order and delivered separately, after the day on which the User or a third party designated by the user, other than the courier, takes physical possession of the final goods).
8.2 To exercise their right of withdrawal, the User must, before the deadline set out in the previous paragraph, inform Yoprint.io of their decision by sending a written communication to the following address:
UNITED WINGS PROJECTS & TECHNOLOGY LLC , Ghala Al Sanaiah, Bousher, Muscat, Oman P.O. Box 389
within 14 days of receiving the Products.
This communication may be sent by post, email (info@Yoprint.io). Alternatively, the User may use the form available at this link.
8.3 When exercising their right of withdrawal, the User must return the Products received to Yoprint.io, ensuring they reach its headquarters at the address given above, without undue delay and in any case within 14 days of communicating their decision to withdraw from the contract; this deadline will be considered to have been met if the Products are sent by the User before the 14 days elapse.
8.4 The cost of returning the Products shall be borne by the User.
8.5 The User must return the Products in an undamaged state. The Products must be carefully packaged to prevent the original packaging being damaged, written on or having labels affixed to it. The consumer is liable for any reduction in value of the goods resulting from any handling of the goods other than that required to establish their nature, characteristics or functioning.
8.6 When the right of withdrawal is exercised in compliance with the instructions above, Yoprint.io will, within 14 days of receiving the notice of withdrawal, refund the User all payments received relating to the order, using the same payment method used by the User for the initial transaction, where this reimbursement does not lead to the User accruing additional costs; however, Yoprint.io may withhold the reimbursement until it has received the goods or until the User has proven that they have sent the goods back, whichever situation occurs first.
8.7 Yoprint.io hereby informs Users that the right of withdrawal excludes all Products and goods that are made to measure or customised for the User with printing of content or images selected and uploaded by the Users themselves.
9. Disclaimer - product defects
9.1 Yoprint.io will not be held liable by Users for damages of any kind, whether direct or indirect, deriving from possible errors, of any type, in the printing of the file sent by the User, except in the case of willful misconduct or gross negligence.
In the event of printing errors not attributable to the User or delivery of a defective or damaged product, Yoprint.io will be obliged to carry out just one reprint of the material.
Users that qualify as consumers can ask Yoprint.io, within the time limit set out by the applicable consumers’ law, to provide the remedies provided for by the Consumer Code for any defects in the Products existing at the time the goods are delivered.
9.2 Upon delivery, the User must thoroughly examine the products received. Any defects in the delivered items, printing errors or defects in the material’s packaging not attributable to the User must be reported immediately to the courier or to Customer Services. The items must be accepted with a signature, which is subject to verification. The User must then lodge a complaint through the My Account area, making sure to attach photographic evidence where requested, within 8 days of the delivery of the materials.
Yoprint.io will do its best to respond to any complaints received within two hours.
10. Applicable law, jurisdiction and competent court Alternative dispute resolution.
10.1 These Terms and Conditions and the orders placed under them are governed by Oman law. For purchases made by Users that can be defined as consumers, the consumer law in force in the User’s place of residence or legal domicile shall apply.
10.2 All disputes regarding the interpretation and/or implementation of these Terms and Conditions fall under the exclusive jurisdiction of:
- the court of Muscat, for purchases made by Users that cannot be defined as consumers; or
- the court of the User’s place of residence or legal domicile, for purchases made by Users that can be defined as consumers.
11 Update or changes of Terms & conditions.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
12. Contact details
12.1 For further information and assistance regarding the Website, making purchases through the Website or Orders, users may contact Yoprint.io through its Customer Service department in the following ways info@Yoprint.io, or by letter to the following address: UNITED WINGS PROJECTS & TECHNOLOGY LLC , Al Khuwair, Muscat, Oman
